Skip to main content Skip to navigation Skip to footer

Privacy Notice

The Kent Enhanced Bus Partnership Website respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

To provide you with the best possible service, we keep records about you and the services we provide. We aim to maintain high standards, adopt best practice for record-keeping, and regularly review our performance.

We will:

  • Only collect personal data only for specified purposes,

  • clearly explain why we are collecting personal data,

  • seek consent when necessary for using personal data,

  • retain personal data securely,

  • delete personal data after a specified amount of time.

Your privacy and trust are important to us. We are dedicated to transparency and security in all our dealings with your personal data. We may change our privacy notice from time to time, so please check the Kent Enhanced Bus Partnership Website at intervals to ensure that you’re happy with any changes.

Who are we?

The Kent Enhanced Bus Partnership Website is a platform run by the Public Transport Team at Kent County Council. Kent County Council is the data controller and is responsible for the security of the data that you provide and for overall compliance with data protection legislation. When we do so we are regulated under the United Kingdom General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018. We are responsible as ‘controller’ of that personal information. Our Data Protection Officer is Benjamin Watts.

How Do We Collect Information From You

Cookies

We use cookies and similar technologies to analyse customer behaviour, administer the website, track users' movements, and gather information about users. This helps us personalise and enhance your experience with our Website.

A cookie is a small text file stored on your computer. Cookies store information that is used to make sites work more efficiently. Only we can access the cookies created by our Website. You can control your cookies at the browser level. Disabling cookies may hinder your use of certain functions.

You can remove cookies stored on your computer via your browser settings. Additionally, you can control some third-party cookies through privacy enhancement platforms like YourAdChoices or Your Online Choices | EDAA. For more information about cookies, visit All About Cookies | Online Privacy and Digital Security.

Tracking Data

To enhance your experience on our Website, we use tracking facilities that give us insights into how you use our website, what is popular, and how users navigate through our pages. We provide a system that allows you to opt-out of specific cookies. This won't change your experience on our Website, and you can update these settings at any time.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve our service. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of our service’s functionality and online activity. Additionally, we use this information for site optimisation and for fraud/security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Using your personal information

The Kent Enhanced Bus Partnership Website collects the minimum amount of personal data required when you visit the website, with this limited to information gathered via your IP address and cookies. Other personal information including email addresses and name are not cpllected. The collected data is used to provide services, respond to inquiries, meet legal obligations, and improve the Website.

Generally, we do not share your information with third parties, however, there are some exceptions. We may share though some non-personal information regarding your enquiry, issue or suggestion for improvement to the Website with our third-party provider of the site. We will share personal information with law enforcement or other authorities if required by applicable law or in connection with legal proceedings.

We will share personal information with our legal and professional advisers in the event of a dispute, complaint or claim. We rely on Article 9(2)(f) where the processing of special category data is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.

No personal information will be transferred outside of the UK.

Your Rights

Under the UK GDPR you have a number of rights which you can access free of charge which allow you to:

  • know what we are doing with your information and why we are doing it

  • ask to see what information we hold about you

  • ask us to correct any mistakes in the information we hold about you

  • object to direct marketing

  • make a complaint to the Information Commissioner’s Office.

Depending on our reason for using your information you may also be entitled to:

  • object to how we are using your information

  • ask us to delete information we hold about you

  • have your information transferred electronically to yourself or to another organisation

  • object to decisions being made that significantly affect you

  • stop us using your information in certain ways.

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note: your request may delay or prevent us delivering a service to you. For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the United Kingdom General Data Protection Regulation.

If you would like to exercise a right, please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk.

Securing your personal information

We have implemented appropriate security measures to prevent personal information from being accidentally lost, misused, or accessed in an unauthorised manner. Access to your personal information is restricted to individuals with a genuine business need to know. Those processing your information will do so only in an authorised way and are subject to a duty of confidentiality.

Additionally, we have procedures in place to address any suspected data security breaches. We will notify you and any applicable regulators of any suspected breaches where we are legally required to do so.

Who to contact

Please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at dpo@kent.gov.uk.

The United Kingdom General Data Protection Regulation also gives you right to lodge a complaint with the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 03031 231113.

For further information visit https://www.kent.gov.uk/about-the-council/about-the-website/privacy-statement.